Refund and Returns Policy

Effective Date: March 20, 2025

At Orbimavel, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with a straightforward refund and return process.

1. Eligibility for Returns

You may return items within 30 days of receiving your order, provided:

  • The item is unused, in its original packaging, and in the same condition as when you received it.
  • Proof of purchase (order confirmation or receipt) is provided.

Non-Returnable Items:

  • Gift cards.
  • Customized or personalized items.
  • Items marked as “Final Sale” or “Clearance.”

2. Return Process

To initiate a return:

  1. Contact our Customer Service at info@orbimavel.com with your order details and reason for the return.
  2. Once approved, we will provide instructions and a return shipping address.
  3. Pack the item securely and ship it back to us.

Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the item is defective or the return is due to our error.

3. Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Processed within 5-7 business days to the original payment method.
  • Partial Refunds: May be issued for items returned in non-original condition or after the 30-day period.

4. Exchanges

We offer exchanges for defective, damaged, or incorrect items. Please contact us within 7 days of receiving your order to request an exchange.

5. Damaged or Defective Items

If you receive an item that is damaged or defective:

  • Notify us within 7 days of delivery at info@orbimavel.com.
  • Include photos of the damage or defect for faster processing.
  • We will replace the item or issue a full refund, including shipping costs.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check with your bank or credit card provider, as processing times may vary.
  2. Contact us at info@orbimavel.com for further assistance.

7. Contact Us

For questions or assistance with returns and refunds, please reach out:

Address: 3592 Rainbow Drive, North Industry, Ohio, United States
Phone: 330-484-4997
Email: info@orbimavel.com
Website: https://orbimavel.com