Shipping Policy
Effective Date: March 20, 2025
At Orbimavel, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines our shipping methods, costs, and timeframes to ensure transparency and customer satisfaction.
1. Processing Time
- Orders are processed within 1-2 business days (excluding weekends and holidays) after payment is confirmed.
- You will receive a confirmation email with tracking details once your order has been shipped.
2. Shipping Methods and Delivery Times
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Details |
|---|---|---|
| Standard Shipping | 5-7 business days | Available worldwide |
| Expedited Shipping | 2-4 business days | Faster delivery |
Note: Delivery times may vary depending on your location and external factors such as carrier delays or customs clearance.
3. Shipping Costs
- Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
- Free Standard Shipping is available for orders over $50 within the United States.
4. International Shipping
- We ship to most countries worldwide.
- International shipping times and costs vary depending on the destination. Customers are responsible for any customs duties, taxes, or fees imposed by their country.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. Use this number to monitor the progress of your shipment on the carrier’s website.
6. Address Accuracy
Please ensure your shipping address is complete and accurate to avoid delays or failed deliveries. Orbimavel is not responsible for orders shipped to incorrect addresses provided by the customer.
7. Lost or Damaged Packages
- Lost Packages: If your package is lost in transit, contact us immediately at info@orbimavel.com. We will work with the carrier to resolve the issue.
- Damaged Packages: If your package arrives damaged, notify us within 7 days of delivery with photos of the damage for a resolution.
8. Delayed Deliveries
While we strive for timely delivery, some factors are beyond our control, including:
- Severe weather conditions.
- Customs processing for international shipments.
- Carrier delays during peak seasons.
If your package is delayed, please contact us for assistance.
9. Non-Delivery Zones
At this time, we are unable to ship to the following locations:
- P.O. Boxes (for expedited shipping).
- Restricted regions as per carrier limitations.
10. Contact Us
For questions or concerns about your shipment, feel free to reach out:
Address: 3592 Rainbow Drive, North Industry, Ohio, United States
Phone: 330-484-4997
Email: info@orbimavel.com
Website: https://orbimavel.com